Training and Consulting
Turn Your Clients into Raving Fans
— Build a Great Customer Service Organization
— Train Your Staff in Industry-Best-Practice Consulting Skills
Deliver Projects On Time and On Budget
— Build a Team of Effective Project Managers
Create High-Performance Teams
— Empower Your Management
— Communicate Effectively
Project Management Office
What percentage of your company's projects are delivered on time and on budget? If you're answer is, "Not many," I can help you build the in-house skills and processes to plan, manage and deliver projects successfully, whether you are a company of 1 or 100,000.
Customer Service Run-Throughs
The majority of client experiences go bad after they've hung up with your staff, when they start to think about the conversation they just had. I perform run-throughs of your client's touch points, to ensure your processes keep your clients happy throughout their relationship.
Copyright © 2005-07 James Swingle. All rights reserved.